Connection & Pairing issues

Trouble Connecting? "Device Not Found by App"

Let’s help you get your diffuser connected in just a few quick steps:

Diffuser Not Showing in App After a Power or Wi-Fi Outage.

Here's what to do: a quick reset should reconnect you. Your diffuser should be back online and ready to go!Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following Scent Diffuser ModelScentimen

Bluetooth and Wi-Fi Are On, But Pairing Still Isn’t Working.

If everything seems right but your diffuser still won’t connect, it could be due to an outdated app or firmware. Let’s try this:. Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following Scent

Diffuser Is Connected But Not Responding in the App

If your diffuser shows as connected but you can't control it, here's how to refresh the connection:. Once reconnected, you should be able to control your diffuser as normal.Still having trouble? Please reach out to us at [email protected]. Pleas

Diffuser Connected Once, But Stops Working After Restarting the App

It just means the connection didn’t fully sync. Here’s how to fix it:. This will refresh the connection. Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following Scent Diffuser ModelScentiment

Trouble Connecting to 2.4GHz WiFi

Some routers combine 2.4GHz and 5GHz into one network, which can cause pairing issues. Here’s how to fix it:

Wi-Fi Password Not Working or App Stuck on Loading

This can happen if the diffuser is updating its firmware in the background. Here’s what to do:. Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following Scent Diffuser ModelScentiment App versi

App Asking for a Wi-Fi Password on an Open Network

This can happen if you're in a new location or your Wi-Fi settings have changed. Still getting a password prompt on an open network?No problem, just reset your diffuser (hold the back button for 5 seconds until the blue light blinks), then start pair

Can’t Connect Your Diffuser to the App?

Let’s walk through a quick checklist to get things working:. Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following Scent Diffuser ModelScentiment App versionFirmware versionDescription of th

My Diffuser Was Connected, But Now It’s Offline

If your diffuser was working but now shows as “offline” or isn’t responding, don’t worry. Here’s how to refresh the connection:. This usually gets everything working again! Still having trouble? Please reach out to us at [email protected]. Pleas

App Stuck on “Searching” or Loading During Pairing

If the app gets stuck while trying to connect your diffuser, try the steps below:. Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following Scent Diffuser ModelScentiment App versionFirmware ve

Diffuser Only Works with the Remote, Not the App

this usually means your diffuser needs a quick firmware update. Here’s how to fix it:. This will trigger the firmware update so you can fully control your diffuser from the app again.Still having trouble? Please reach out to us at support@scentiment.