Diffuser Connected Once, But Stops Working After Restarting the AppUpdated 2 months ago

It just means the connection didn’t fully sync. Here’s how to fix it:

1. Close the App
    Fully close the Scentiment app and wait a few minutes before reopening it.
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Still Not Responding?

• Go to My Devices in the app
• Tap the three dots next to your diffuser > Remove Device
• Put your diffuser back in pairing mode (hold the back button for 5 seconds until the blue light blinks)

3. Reconnect the Diffuser
   Tap the + icon in the app to add the diffuser again.

This will refresh the connection. 

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring