Welcome to your Scentiment Diffuser experience! This guide will walk you step by step through the app setup, device pairing, home organization, and schedule creation. It is built directly from the official Scentiment App Crash Course.Video Setup Guid

Welcome to your Scentiment Diffuser experience! This guide will walk you step by step through the app setup, device pairing, home organization, and schedule creation. It is built directly from the official Scentiment App Crash Course. Video Setup Guide - <a data-fr-linked="true" href="https://www.youtube.com/watch?v=2M3kZ-eoqRc" id="isPasted">https://www.youtube.com/watch?v=2M3kZ-eoqRc</a><hr><h2 data-pm-slice="1 1 []" id="isPasted">&#x1F4E6; Step 1: Preparing Your Diffuser for Pairing</h2><ol data-spread="false" start="1"><li>Unbox your diffuser.</li><li>Plug it in using the included power cable and connect it to a USB power source.</li><li>Activate Pairing Mode:<ul data-spread="false"><li>For Mini v2 and Diffuser Air 2: Hold the rear button for 6 seconds.</li><li>For Pro v2 and HVAC model: Hold the power + mode buttons for 6 seconds.</li></ul></li></ol>This step restarts the diffuser&#x2019;s internal computer and prepares it for app pairing.<hr><h2 data-pm-slice="1 3 []" id="isPasted">&#x1F4E6; Step 1: Preparing Your Diffuser for Pairing</h2><ol data-spread="false" start="1"><li>Unbox your diffuser.</li><li>Plug it in using the included power cable and connect it to a USB power source.</li><li>Activate Pairing Mode:<ul data-spread="false"><li>For Mini v2 and Diffuser Air 2: Hold the rear button for 6 seconds.</li><li>For Pro v2 and HVAC model: Hold the power + mode buttons for 6 seconds.</li></ul></li></ol>This step restarts the diffuser&#x2019;s internal computer and prepares it for app pairing.<hr><h2 id="-step-2-download-the-scentiment-app">&#x1F4F1; Step 2: Download the Scentiment App</h2><h3 id="-ios-users">&#x1F539; iOS Users:</h3><ul data-spread="false"><li>Open the <a href="https://apps.apple.com/us/app/scentiment/id6478093653" target="_blank" rel="noopener noreferrer">App Store</a>.&#xA0;</li><li>Search for &quot;Scentiment&quot;.</li><li>Tap Get, then Open once installation completes.</li></ul><h3 id="-android-users">&#x1F7E2; Android Users:</h3><ul data-spread="false"><li>Open the <a href="https://play.google.com/store/apps/details?id=com.scentiment.app&amp;hl=en_US">Google Play Store</a>.</li><li>Search for &quot;Scentiment&quot;.</li><li>Tap Install, then Open.</li><li><hr></li><li><h2 data-pm-slice="1 1 []" id="isPasted">&#x1F4BC; Step 3: Sign Up / Sign In</h2><ol data-spread="false" start="1"><li>Open the app and tap Sign In / Up.</li><li>Enter your email address.</li><li>You&#x2019;ll receive a one-time code (OTP). Enter it.</li><li>Create a password.</li></ol></li><li>Once you&#x2019;re in, you&#x2019;re ready to connect your diffuser.</li><li><table style="width: 100%;"><tbody><tr><td style="width: 25.0000%;"><img width="163px;" height="354px;" src="https://attachments.gorgias.help/dY4gQxzg4k6Wnv8l/hc/bgJ1Q6QQWy6vXKOM/2025070918-55988f29-ceb3-49b2-84ed-01db97ef1044-a6ba917d-e1b3-4891-9992-8dd48704476a.png" title="Screenshot 2025-05-30 at 10.07.22&#x202F;AM.png" id="isPasted" class="fr-fic fr-dii"></td><td style="width: 25.0000%;"><img width="166px;" height="354px;" src="https://attachments.gorgias.help/dY4gQxzg4k6Wnv8l/hc/bgJ1Q6QQWy6vXKOM/2025070918-ae2dbec6-c6a4-4388-926f-b699b360a4ea-5445aa12-94dd-4e04-a15d-09e5847d8287.png" title="Screenshot 2025-05-30 at 10.20.36&#x202F;AM.png" id="isPasted" class="fr-fic fr-dii"></td><td style="width: 25.0000%;"><img width="166px;" height="360px;" src="https://attachments.gorgias.help/dY4gQxzg4k6Wnv8l/hc/bgJ1Q6QQWy6vXKOM/2025070918-610c3207-fe6a-4ea9-a73a-c63eb67d086c-83fbadf5-53ae-41bd-8684-ea6f0fdba9e6.png" title="IMG_9574.PNG" id="isPasted" class="fr-fic fr-dii"></td><td style="width: 25.0000%;"><img width="166px;" height="359px;" src="https://attachments.gorgias.help/dY4gQxzg4k6Wnv8l/hc/bgJ1Q6QQWy6vXKOM/2025070918-db77d300-d787-4c05-a16e-d1cda9bf14be-04ea1a70-dec5-4aff-90dc-518ff4e82851.png" title="Screenshot 2025-05-30 at 10.26.56&#x202F;AM.png" id="isPasted" class="fr-fic fr-dii"></td></tr></tbody></table></li><li><hr></li><li><h2 data-pm-slice="1 2 []" id="isPasted">&#x1F6E0;&#xFE0F; Step 4: Connect Your Diffuser</h2><ol data-spread="false" start="1"><li>Tap on My Devices (bottom center tab).</li><li>Tap Connect My Device or the &quot;+&quot; icon.</li><li>Grant Bluetooth permission.</li><li>The app will scan for nearby diffusers.</li><li>Select your diffuser from the list.</li><li>Confirm or enter the Wi-Fi network password.</li></ol></li><li><blockquote>If your diffuser requires a firmware update, it will start automatically and may take 1&#x2013;7 minutes. If it goes beyond 7 minutes, just restart the app and scan again. The diffuser was likely updated but not acknowledged by the app.</blockquote></li></ul><hr><h2 data-pm-slice="1 3 []" id="isPasted">&#x1F3E0; Step 5: Create a Home &amp; Spaces</h2><h3 id="create-a-home">Create a Home:</h3><ul data-spread="false"><li>If prompted, create a &quot;Home&quot; by naming it.</li><li>Select a city or full address to allow scheduling.</li></ul><h3 id="create-spaces">Create Spaces:</h3><ul data-spread="false"><li>Go to My Devices, tap the dropdown, then + New House.</li><li>Tap the three dots in the top right to create a new space.</li><li>Enter a space name (e.g., Living Room).</li><li>All diffusers default to &quot;Default Room&quot; until moved.</li></ul><hr><h2 data-pm-slice="1 1 []" id="isPasted">&#x2696;&#xFE0F; Step 6: Move Diffusers Between Spaces</h2><ol data-spread="false" start="1"><li>In My Devices, tap the three dots on a diffuser.</li><li>Select Move Device.</li><li>Choose the new space.</li></ol>Repeat for each diffuser.<hr><h2 data-pm-slice="1 2 []" id="isPasted">&#x23F0; Step 7: Scheduling Misting Events</h2><ol data-spread="false" start="1"><li>Go to My Devices tab.</li><li>Tap three dots on a diffuser &gt; Manage Schedule.</li><li>Tap the &quot;+&quot; icon to create a new event.</li></ol><h3 id="event-setup">Event Setup:</h3><ul data-spread="false"><li>Select days the event should run.</li><li>Set mist intensity (Low / Medium / High).</li><li>Choose start and end times.</li><li>Tap Save to activate the event.</li></ul><blockquote>Events are disabled by default. Make sure to enable them after creation.</blockquote><hr><h2 data-pm-slice="1 3 []" id="isPasted">&#x1F6AA; Step 8: Operating the Diffuser</h2><h3 id="from-my-devices-or-home-tab">From My Devices or Home Tab:</h3><ul data-spread="false"><li>Tap the diffuser bubble.</li><li>Press &quot;Off&quot; to toggle power.</li><li>Tap the intensity level to cycle through mist strengths.</li><li>Control is available remotely if the diffuser is online.</li></ul><hr><h2 data-pm-slice="1 2 []" id="isPasted">&#x1F691; Troubleshooting Quick Hits</h2><h3 id="-connection-issues">&#x1F527; Connection Issues</h3><ul data-spread="false"><li>Not detected by app?</li><li>Wi-Fi entered but not connecting?</li><li>Stuck at loading?</li></ul><blockquote>Try restarting the app, reentering pairing mode, and verifying Wi-Fi.</blockquote><h3 id="-login-issues">&#x1F510; Login Issues</h3><ul data-spread="false"><li>Stuck in a login loop?</li><li>OTP not received?</li></ul><blockquote>Reinstall or clear cache.</blockquote><h3 id="-scheduling-problems">&#x23F1; Scheduling Problems</h3><ul data-spread="false"><li>Schedule not firing?</li><li>Conflicts between events?</li></ul><blockquote>Recheck days/times and ensure the diffuser is powered and connected.</blockquote><h3 data-pm-slice="1 2 []" id="isPasted">&#x1F6AB; Power Button Yellow &amp; mist intensity Grayed Out</h3><ul data-spread="false"><li>This means the diffuser is in firmware update mode.</li><li>You won&apos;t be able to use the power or mist intensity buttons during this time.</li><li>The update process can take from 5 minutes to up to 30 minutes.</li></ul><blockquote>&#x2705; Recommended: Use this time to create and set up a custom schedule in the app. Your diffuser will still operate based on the schedule while updating.</blockquote><hr><h2 data-pm-slice="1 1 []" id="isPasted">&#x1F31F; You&#x2019;re Ready to Go!</h2>With setup complete, you can enjoy your favorite aromas on your schedule, from anywhere, with the power of the Scentiment App.

Scentiment App Setup Guide: A Complete Walkthrough

Connection & Pairing issues

App Login & Account Issues

Scheduling & Automation Issues

App Interface & Performance Issues

Battery & Power Issues

Firmware & Update Issues

Miscellaneous Device Behavior

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Scentiment

Scentiment APP

What do I need to get started?

Where can I find Scentiment products?

How can I become a wholesaler?

How Does Our BOGO (Buy One, Get One) Offer Work?

Need a Hand? We're Here to Help!

Scentiment Bottle Sizes: A Quick Guide

General Questions

I placed an order, but haven’t received an email confirmation?

How long does it take to process my order?

When will I receive my order?

Will I be charged duties and taxes if I order outside of the United States?

I forgot to apply my discount code, can I apply it after I place the order?

My tracking status says delivered, but I never received my order?

My tracking number isn’t working or hasn’t updated?

Damaged, defective or wrong items shipped?

I’m missing an item from my order?

My purchase was declined, but the amount reflects on my card?

Do you offer refunds for returns?

How long does a return, repair/replacement take to be processed?

Do you offer international shipping?

How Do I Process a Return?

Order Cancellations & Refund Processing Times

How to Update Your Shipping Address

How do I opt out of Protect+ or other additional features during checkout?

Orders, Delivery, Returns, Cancellation

What are the benefits of having a fragrance subscription?

How do I manage my subscription?

Can I return my subscription item(s) and get a refund?

Can I cancel my subscription order after it has been processed?

Subscriptions

What is in your fragrance oils?

What ingredients are in your fragrances?

Are your fragrance oils cruelty-free?

Are your fragrance oils safe?

How long will the fragrance oils last?

May I use generic oils with your diffusers?

Will Scentiment fragrance oils work in other diffusers?

What do I need to do if I spilled oil?

Can I mix my Fragrance oil with water?

Fragrance Oils

What is the recommended initial burn time on your candles?

How long do your candles last?

What are your candles made from?

Where are your Candles manufactured?

Is there a maintenance guide for my candles?

What safety guidelines should be followed when burning candles?

Why is my candle producing black soot?

What should I do if my candle wick is drowning in wax?

Do candles expire?

Candles

How do I use your Room Spray?

Are your room sprays safe to use?

Where are your Room Spray manufactured?

Can I use Room Sprays in my car?

Room Sprays

How can I store my perfume to make sure it lasts longer?

What's the best way to apply perfume or cologne for a lasting scent?

Perfumes & Colognes

What Are Preserved Roses?

How to Care for Your Preserved Roses?

Are Preserved Roses Real?

Do Eternity® Flowers Really Last a Year?

Can I Take the Flowers Out of the Box?

Are Preserved Roses Eco-Friendly?

What Rose Colors Do You Offer?

Are Preserved Roses Refundable or Exchangeable?

Preserved Roses

Trouble Connecting? "Device Not Found by App"

Diffuser Not Showing in App After a Power or Wi-Fi Outage.

Bluetooth and Wi-Fi Are On, But Pairing Still Isn’t Working.

Diffuser Is Connected But Not Responding in the App

Diffuser Connected Once, But Stops Working After Restarting the App

Trouble Connecting to 2.4GHz WiFi

Wi-Fi Password Not Working or App Stuck on Loading

App Asking for a Wi-Fi Password on an Open Network

Can’t Connect Your Diffuser to the App?

My Diffuser Was Connected, But Now It’s Offline

App Stuck on “Searching” or Loading During Pairing

Diffuser Only Works with the Remote, Not the App

App Keeps Redirecting to the Login Screen

Not Receiving the OTP (Verification Code)

Can’t Log In After Updating or Reinstalling the App

App Not Remembering Your Login or Logging You Out

Schedule Not Activating Your Diffuser

My Schedules Disappeared After an App Update

Diffuser Sprays Continuously or Outside the Scheduled Times

“Overlapping Schedule” Warning Even with Correct Times

I Can’t Add More Schedules — Is There a Limit?

Why isn't my diffuser following the schedule when it's unplugged?

App Freezes or Stops Responding?

App Crashes When Adding or Controlling a Device

App Shows a Blank Screen After OTP or Login

App Settings Don’t Match What My Diffuser Is Doing

App Not Working When Battery Is Low

Battery Draining Faster After a Firmware Update

Diffuser Disconnects When Unplugged

Firmware Update Not Starting or Stuck

No Confirmation After Firmware Update

Still Seeing “Update Required” After Updating

Diffuser Keeps Misting Even After Turning It Off in the App

App Controls Not Working (On/Off, Level, Mist)

Why Did My Diffuser Shut Off or Go Offline?

Diffuser Won’t Turn Off in the App (Even Though It’s Connected)

What is Cold Air Diffusion?

What other features do the Scent Diffuser have?

Is my diffuser covered under warranty?

Where should I place my diffuser?

Can I use the fragrance bottle and attach it directly to the nozzle?

Can I use cleaning products for my diffuser?

Scent Diffuser

What is the Scent Diffuser Mini?

The Scent Diffuser Mini is a compact, portable, rechargeable waterless diffuser designed to atomize delightful fragrances anytime, anywhere. The Mini also powers our cold air diffusion technology.

What are the dimensions of the Scent Diffuser Mini?

Is the Scent Diffuser Mini safe around children and pets?

What are the intensity settings for the Scent Diffuser Mini?

How large of an area does the Scent Diffuser Mini cover?

Can I use any type of essential oil or fragrance with the Scentiment Scent Diffuser Mini?

Is my Scent Diffuser Mini covered under warranty?

What are the time settings for the Scent Diffuser Mini?

Scent Diffuser Mini

Can I connect my Diffuser PRO to an Hvac System?

Is my Scent Diffuser Pro covered under warranty?

Easy setup instructions for your Scent Diffuser Pro

Scent Diffuser PRO

Can I install my diffuser to the Hvac system myself ?

Is my Scent Diffuser HVAC covered under warranty?

How to Set Up Your HVAC Scent Diffuser

How to connect your Scent Diffuser HVAC to your HVAC System

Scent Diffuser HVAC

Does the Diffuser Mini 2 offer better misting control or scheduling options?

What features are unique to the Diffuser Mini 2?

Does the Diffuser Mini 2 have a better coverage area compared to the original Scent Diffuser Mini?

Is the Diffuser Mini 2 portable?

Does the Mini Diffuser 2 have any Smart Features?

Is the maintenance and cleaning process the same? Should it be done at the same frequency as the original Mini Diffuser?

Are any of the accessories of the original Mini Diffuser compatible with the Mini Diffuser 2 (power cord, remote)?

📱 How to Set Up Your Diffuser in the Scentiment App

Battery Life

Misting Intensity Levels – Diffuser Mini 2

Diffuser Mini 2

Does the updated diffuser offer better misting control or scheduling options?

What features are unique to Scent Diffuser 2 of the Standard Diffuser?

Does Scent Diffuser 2 have a better coverage area compared to Scent Diffuser?

Is Scent Diffuser 2 portable?

Does Scent Diffuser 2 have any Smart Features?

Is the maintenance and cleaning process the same? Should it be done at the same frequency as Version 1?

Are any of the accessories of Scent Diffuser compatible with Scent Diffuser 2 (power cord, remote)?