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Battery & Power Issues

App Not Working When Battery Is Low

If your diffuser’s battery drops too low (even around 40%), the app might show outdated info or stop responding. Here’s how to fix it:. Once it’s charged, the app should update and work normally again. Still having trouble? Email us at support@scenti

Battery Draining Faster After a Firmware Update

The latest firmware doesn’t cause faster battery drain — it doesn’t increase misting time or Wi-Fi usage. If you're noticing shorter battery life, try the following steps:. Still having issues? It may be a hardware-related battery issue. Email us at

Diffuser Disconnects When Unplugged

Your diffuser is built to stay connected, whether it’s plugged in or running on battery. If it disconnects after unplugging, try these quick steps:. Still having trouble? We’re here to help! Please contact us at [email protected] and include: