Diffuser Disconnects When UnpluggedUpdated 21 days ago

Your diffuser is built to stay connected, whether it’s plugged in or running on battery. If it disconnects after unplugging, try these quick steps:

1. Check for Updates
   Make sure both the Scentiment app and diffuser firmware are up to date.
   App Store: https://apps.apple.com/ph/app/scentiment/id64780936 or
   Google Play: https://play.google.com/store/apps/details?id=com.scentiment.app&pli=1
   IOS: Version 2.2.(1) or higher
   Android: Version 2.2.2(22) or higher
   Firmware Version: 1.4.31 or higher
   
   
2. Check the Battery
    Ensure your diffuser has enough battery power — a low charge can cause it to go offline.

Still having trouble? We’re here to help! Please contact us at [email protected] and include:

• Your Scent Diffuser Model
• App Version
• Firmware Version (if known)
• A short description of the issue