App Not Working When Battery Is LowUpdated 21 days ago

If your diffuser’s battery drops too low (even around 40%), the app might show outdated info or stop responding.

Here’s how to fix it:

1. Plug in Your Diffuser
    Low battery can affect how the diffuser connects and responds. Charging it will restore full functionality.
   
   
2. It’s Safe to Keep It Plugged In
    You can leave your diffuser plugged in 24/7 — this helps it stay online, follow your schedules, and sync with the app.
   
   

Once it’s charged, the app should update and work normally again.

Still having trouble? Email us at [email protected] and include:

• Your Scent Diffuser Model
• App Version
• Firmware Version
• A short description of the issue