If your diffuser keeps running after you’ve turned it off in the app, it may be due to a Wi-Fi connection issue. Try these quick steps:. Still having issues? We’re happy to help! Contact us at [email protected] and include:
If your diffuser isn’t responding to app controls, it may be due to a brief Wi-Fi lag or connection drop. Here’s how to fix it:. Once reconnected, the app controls should start working normally again. Still having trouble? Email us at support@scentim
No worries — your diffuser is working exactly as it should! This is a built-in safety feature:. You can easily turn it back on using the Scentiment app, the remote, or by setting a schedule in the app. Still need help? Email us at support@scentiment.
If your diffuser isn’t responding to the power button in the app, it might be a temporary Wi-Fi delay. Try these quick steps:. Still having trouble? Email us at [email protected] and include:. We’ll get you back up and running in no time!.