App Controls Not Working (On/Off, Level, Mist)Updated 14 days ago

If your diffuser isn’t responding to app controls, it may be due to a brief Wi-Fi lag or connection drop. Here’s how to fix it:

🚫 Power Button Yellow & mist intensity Grayed Out

• This means the diffuser is in firmware update mode.

• You won't be able to use the power or mist intensity button during this time.

• The update process can take from 5 minutes to up to 30 mins

✅ Recommended: Use this time to create and set up a custom schedule in the app. Your diffuser will still operate based on the schedule while updating.

1. Make Sure Your Diffuser Is Plugged In
    A steady power source ensures the diffuser stays connected and responsive.
   
   
2. Try the Controls Again
   Tap the control once more — for example, press ON, then OFF again.
   
   
3. Cycle Through Mist Levels
    Switching between mist intensity levels can help re-establish the connection.
   
   
4. Restart the App
    Close the Scentiment app completely, then reopen it.
   
   
5. Manual Reset
   If it’s still not responding, press and hold the rear button on the diffuser to manually reset it

Once reconnected, the app controls should start working normally again.

Still having trouble? Email us at [email protected] and include:

• Your Scent Diffuser Model
• App Version
• Firmware Version
• A short description of the issue