App Keeps Redirecting to the Login Screen
This was fixed in a recent update, so let’s get you back in:
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App Login & Account Issues
Not Receiving the OTP (Verification Code)
Here are a few quick things to check:. Still not getting the code?Try using a different email address. If it’s still not working, please contact us at [email protected] and include the following:
Can’t Log In After Updating or Reinstalling the App
Here’s how to get back into your account:. If you’re still having trouble, reach out to us at [email protected] and include the following details:
App Not Remembering Your Login or Logging You Out
This issue should be resolved in the latest version of the app. If it’s still happening, here’s what to do:. No need to re-pair your diffuser — once you log back in, everything should work as usual. Still having trouble? Contact us at support@scentim