Can’t Log In After Updating or Reinstalling the AppUpdated 11 days ago

Here’s how to get back into your account:

1. Check Your Email
    Make sure there are no typos in the email address you're using to sign in.
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Update the App
    Go to the App Store or Google Play and confirm you’re using the latest version of the Scentiment App.
   App Store: https://apps.apple.com/ph/app/scentiment/id64780936 or 
   Google Play:  https://play.google.com/store/apps/details?id=com.scentiment.app&pli=1
   IOS: Version 2.2.(1) or higher
   Android: Version 2.2.2(22) or higher
   
   
4. Restart the App
    Fully close the app, reopen it, and try logging in again.
   
   
5. Still Can’t Log In?
    Try signing in with a different email (we recommend Gmail or Outlook). Also, make sure your inbox can receive messages.

If you’re still having trouble, reach out to us at [email protected] and include the following details:

• Your Scent Diffuser Model
• App Version
• Firmware Version (if known)
• A short description of the issue