Diffuser Is Connected But Not Responding in the AppUpdated 2 months ago

If your diffuser shows as connected but you can't control it, here's how to refresh the connection:

1. Close the App
    Fully close the Scentiment app, wait 5 minutes, then reopen it.
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Still Not Working? Remove & Reconnect

• In the app, go to My Devices
• Tap the three dots next to your diffuser > Remove Device
• Put the diffuser back in pairing mode (hold the back button for 5 seconds until the blue light blinks)
• Tap the + icon in the app to pair it again

Once reconnected, you should be able to control your diffuser as normal.

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring