App Asking for a Wi-Fi Password on an Open NetworkUpdated 17 hours ago

This can happen if you're in a new location or your Wi-Fi settings have changed.

• If prompted, go ahead and enter a password (you can try leaving it blank if it’s truly an open network).
• Then continue with the pairing process as usual.

Still getting a password prompt on an open network?

No problem, just reset your diffuser (hold the back button for 5 seconds until the blue light blinks), then start pairing again in the app.