Trouble Connecting? "Device Not Found by App"Updated 6 hours ago

Let’s help you get your diffuser connected in just a few quick steps:

1. Update the Scentiment App
   Go to the App Store or Google Play, search for “Scentiment,” and tap Update if available.
   Then open the app, tap My Account (bottom right), and check that you're on the latest version.
   
   
2. Put Your Diffuser in Pairing Mode
    Hold the button on the back of your diffuser for 5 seconds until the blue light starts pulsing.
   
   
3. Check Your Wi-Fi
    Could you make sure your phone is connected to a 2.4GHz Wi-Fi network (not 5GHz)?
   
   
4. Scan for Your Device
   In the app, tap the + icon to scan for nearby devices. Stay close to the diffuser while performing this step.
   
   
5. Be Patient — It May Be Updating
    If nothing shows up, wait about 7 minutes. Your diffuser might be receiving a firmware update in the background. Then try scanning again.
   
   Still not showing up? It might be a hardware issue. Please contact us at [email protected], We’re here to help.