Trouble Connecting? "Device Not Found by App"Updated 9 days ago

Let’s help you get your diffuser connected in just a few quick steps:

1. Update the Scentiment App
   Go to the App Store or Google Play, search for “Scentiment,” and tap Update if available.
   Then open the app, tap My Account (bottom right), and check that you're on the latest version. 
   IOS: Version 2.2.(1) or higher
   Android: Version 2.2.2(22) or higher
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Put Your Diffuser in Pairing Mode
    Hold the button on the back of your diffuser for 5 seconds until the blue light starts pulsing.
   
   
4. Check Your Wi-Fi
    Could you make sure your phone is connected to a 2.4GHz Wi-Fi network (not 5GHz)?
   
   
5. Scan for Your Device
   In the app, tap the + icon to scan for nearby devices. Stay close to the diffuser while performing this step.
   
   
6. Be Patient — It May Be Updating
    If nothing shows up, wait about 7 minutes. Your diffuser might be receiving a firmware update in the background. Then try scanning again.
   
   Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 
   
   Scent Diffuser Model
   Scentiment App version
   Firmware version
   Description of the issue occurring