Trouble Connecting to 2.4GHz WiFiUpdated 11 days ago

Some routers combine 2.4GHz and 5GHz into one network, which can cause pairing issues. Here’s how to fix it:

1. Update the App
    Make sure you have the latest version of the Scentiment app from the App Store or Google Play.
   App Store: https://apps.apple.com/ph/app/scentiment/id64780936 or
   Google Play:  https://play.google.com/store/apps/details?id=com.scentiment.app&pli=1
   IOS: Version 2.2.(1) or higher
   Android: Version 2.2.2(22) or higher
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Put the Diffuser in Pairing Mode
    Hold the back button for 5 seconds until the blue light starts blinking.
   
   
4. Connect to 2.4GHz WiFi
    On your phone, connect to a 2.4GHz WiFi network. If your router combines both bands into one, try temporarily turning off the 5 GHz band in your router settings.
   
   
5. Scan in the App
   Open the app and tap the + icon to scan for your diffuser.
   
   
6. Still Not Connecting?
    Wait 5 minutes, then fully close and reopen the app. Try scanning again.
   
   Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 
   
   Scent Diffuser Model
   Scentiment App version
   Firmware version
   Description of the issue occurring