Trouble Connecting to 2.4GHz WiFiUpdated 17 hours ago

Some routers combine 2.4GHz and 5GHz into one network, which can cause pairing issues. Here’s how to fix it:

1. Update the App
    Make sure you have the latest version of the Scentiment app from the App Store or Google Play.
   
   
2. Put the Diffuser in Pairing Mode
    Hold the back button for 5 seconds until the blue light starts blinking.
   
   
3. Connect to 2.4GHz WiFi
    On your phone, connect to a 2.4GHz WiFi network. If your router combines both bands into one, try temporarily turning off the 5 GHz band in your router settings.
   
   
4. Scan in the App
   Open the app and tap the + icon to scan for your diffuser.
   
   
5. Still Not Connecting?
    Wait 5 minutes, then fully close and reopen the app. Try scanning again.
   
   Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 
   
   Scent Diffuser Model
   Scentiment App version
   Firmware version
   Description of the issue occurring