Can’t Connect Your Diffuser to the App?Updated 5 hours ago

Let’s walk through a quick checklist to get things working:

1. Update the App
   Make sure your Scentiment app is updated to the latest version in the App Store: https://apps.apple.com/ph/app/scentiment/id64780936 or 
   Google Play:  https://play.google.com/store/apps/details?id=com.scentiment.app&pli=1
   
   
2. Wi-Fi Check
    Confirm your phone is connected to a 2.4GHz Wi-Fi network (not 5G).
   
   
3. Turn On Bluetooth
   Bluetooth must be on for the diffuser to connect properly. (Please grant permission to Bluetooth from your Scentiment APP)
   
   
4. Pairing Mode
    Put your diffuser in pairing mode by holding the button on the back for 5 seconds — you’ll see a blinking blue light.
   
   
5. Scan Again
   Open the app, tap the + icon, and scan for the device.
    If it doesn’t appear right away, wait 5 minutes and try again — a firmware update may be installing in the background.

Still no luck? Please contact our team at [email protected] for further assistance.