Bluetooth and Wi-Fi Are On, But Pairing Still Isn’t Working.Updated 2 months ago

If everything seems right but your diffuser still won’t connect, it could be due to an outdated app or firmware. Let’s try this:

1. Update the App
    Go to the App Store or Google Play, search “Scentiment,” and make sure you have the latest version.
   IOS: Version 2.2.(1) or higher
   Android: Version 2.2.2(22) or higher
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Check Pairing Mode
    Make sure your diffuser is in pairing mode — the blue light should be pulsing. If not, hold the back button for 5 seconds.
   
   
4. Try Scanning Again
   Open the app and tap the + icon to scan for your diffuser while standing close to it.
   
   
5. Wait a Few Minutes
    If nothing shows up, wait 5 minutes and try again. Your diffuser might be installing a firmware update in the background.

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring