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Bluetooth and Wi-Fi Are On, But Pairing Still Isn’t Working.Updated a month ago

If everything seems right but your diffuser still won’t connect, it could be due to an outdated app or firmware. Let’s try this:

  1. Update the App
     Go to the App Store or Google Play, search “Scentiment,” and make sure you have the latest version.
    IOS: Version 2.2.(1) or higher
    Android: Version 2.2.2(22) or higher

  2. Make Sure Your Diffuser Is Plugged In
     A stable power connection helps the diffuser stay responsive to app commands.

  3. Check Pairing Mode
     Make sure your diffuser is in pairing mode — the blue light should be pulsing. If not, hold the back button for 5 seconds.

  4. Try Scanning Again
    Open the app and tap the + icon to scan for your diffuser while standing close to it.

  5. Wait a Few Minutes
     If nothing shows up, wait 5 minutes and try again. Your diffuser might be installing a firmware update in the background.

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring

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