Bluetooth and Wi-Fi Are On, But Pairing Still Isn’t Working.Updated a month ago
If everything seems right but your diffuser still won’t connect, it could be due to an outdated app or firmware. Let’s try this:
- Update the App
Go to the App Store or Google Play, search “Scentiment,” and make sure you have the latest version.
IOS: Version 2.2.(1) or higher
Android: Version 2.2.2(22) or higher - Make Sure Your Diffuser Is Plugged In
A stable power connection helps the diffuser stay responsive to app commands. - Check Pairing Mode
Make sure your diffuser is in pairing mode — the blue light should be pulsing. If not, hold the back button for 5 seconds. - Try Scanning Again
Open the app and tap the + icon to scan for your diffuser while standing close to it. - Wait a Few Minutes
If nothing shows up, wait 5 minutes and try again. Your diffuser might be installing a firmware update in the background.
Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following
Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring