Diffuser Not Showing in App After a Power or Wi-Fi Outage.Updated 10 days ago

Here's what to do: a quick reset should reconnect you. 

1. Check Your Wi-Fi
    Make sure your Wi-Fi is working. Try opening a webpage or using another app to confirm.
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Open the Scentiment App
    If your diffuser still shows as “offline,” close the app completely, wait 5 minutes, then reopen it.
   
   
4. Still Offline? Try Reconnecting

• In the app, go to My Devices (bottom center).
• Tap the three dots on your diffuser > Remove Device.
• Put your diffuser back in pairing mode by holding the rear button for 5 seconds (until the blue light blinks).
• Reconnect your diffuser in the app by tapping the + icon.

Your diffuser should be back online and ready to go!

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring