Wi-Fi Password Not Working or App Stuck on LoadingUpdated 11 days ago

This can happen if the diffuser is updating its firmware in the background. Here’s what to do:

1. Wait a Few Minutes
    Stay on the “updating diffuser” screen for about 5 minutes to allow the update to finish.
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Still Stuck?
   Close the app completely, reopen it, and put your diffuser back in pairing mode (hold the back button for 5 seconds until the blue light blinks).
   
   
4. Scan Again
   Tap the + icon in the app to scan — your diffuser should now appear with the updated firmware.
   
   
5. If It Still Doesn’t Work
    Delete and reinstall the app, then try pairing again from the beginning.
   
   

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring