App Stuck on “Searching” or Loading During PairingUpdated 18 hours ago

If the app gets stuck while trying to connect your diffuser, try the steps below:

1. Update the App
    Make sure you’re using the latest version of the Scentiment app from the App Store or Google Play.
   
   
2. Check Pairing Mode
    Put your diffuser into pairing mode — hold the back button for 5 seconds until the blue light starts blinking.
   
   
3. Connect to 2.4GHz Wi-Fi
    Ensure your phone is on a 2.4GHz Wi-Fi network (not 5G) and stay close to the diffuser.
   
   
4. Wait & Retry
    Wait about 5 minutes, then try scanning again.
   
   
5. Still Stuck?
    Close the app completely, reopen it, and try scanning once more.

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring