App Stuck on “Searching” or Loading During PairingUpdated 11 days ago

If the app gets stuck while trying to connect your diffuser, try the steps below:

1. Update the App
    Make sure you’re using the latest version of the Scentiment app from the App Store or Google Play.
   App Store: https://apps.apple.com/ph/app/scentiment/id64780936 or 
   Google Play:  https://play.google.com/store/apps/details?id=com.scentiment.app&pli=1
   IOS: Version 2.2.(1) or higher
   Android: Version 2.2.2(22) or higher
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Check Pairing Mode
    Put your diffuser into pairing mode — hold the back button for 5 seconds until the blue light starts blinking.
   
   
4. Connect to 2.4GHz Wi-Fi
    Ensure your phone is on a 2.4GHz Wi-Fi network (not 5G) and stay close to the diffuser.
   
   
5. Wait & Retry
    Wait about 5 minutes, then try scanning again.
   
   
6. Still Stuck?
    Close the app completely, reopen it, and try scanning once more.

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring