Diffuser Only Works with the Remote, Not the AppUpdated 18 hours ago

this usually means your diffuser needs a quick firmware update. Here’s how to fix it:

1. Update the Scentiment App
    Make sure you have the latest version from the App Store or Google Play.
   
   
2. Remove and Reconnect the Diffuser

• Go to My Devices in the app
• Tap the three dots next to your diffuser > Remove Device
• Put the diffuser in pairing mode (hold the back button for 5 seconds until the blue light blinks)
• Tap the + icon to re-add it

This will trigger the firmware update so you can fully control your diffuser from the app again.

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring