Diffuser Only Works with the Remote, Not the AppUpdated 10 days ago

this usually means your diffuser needs a quick firmware update. Here’s how to fix it:

1. Update the Scentiment App
    Make sure you have the latest version from the App Store or Google Play.
   App Store: https://apps.apple.com/ph/app/scentiment/id64780936 or 
   Google Play:  https://play.google.com/store/apps/details?id=com.scentiment.app&pli=1
   IOS: Version 2.2.(1) or higher
   Android: Version 2.2.2(22) or higher
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Remove and Reconnect the Diffuser

• Go to My Devices in the app
• Tap the three dots next to your diffuser > Remove Device
• Put the diffuser in pairing mode (hold the back button for 5 seconds until the blue light blinks)
• Tap the + icon to re-add it

This will trigger the firmware update so you can fully control your diffuser from the app again.

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring