Be sure to check your spam folder first. If you still cannot find the order confirmation email, please contact us and include the following information: full name, phone number and email address used to place the order. We will get back to you within
Your order will be processed within 3 to 5 business days from the order date. All orders may be subject to an additional processing time for security reasons, or during holidays and seasonalities.
Delivery times will vary based on the shipping method selected at checkout. Delivery timeframes provided by shipping carriers are estimates and may vary based on your location, customs inspection and weather conditions.
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the order. Scentiment is not responsible for these fees and we do not offer reimbursements or refunds for t
Contact us with your order number and your discount code as soon as possible and we'll do our best to take care of it.
Please start by checking all areas where the package may have been delivered. such as the front door, porch, lobby, mailbox, or any nearby areas. Sometimes couriers will drop off packages in areas that aren’t visible to protect your parcel. If you li
If your tracking number shows no status, it’s likely that the order has just been processed at our warehouse and awaiting pickup. Most tracking numbers begin updating within 24 hours, but in some cases may take 72 hours if processed on Friday. If aft
We're sorry for the inconvenience but rest assured we will take care of it immediately and make it right. Contact us within 72 hours of receiving your package and include the following information:
Please make sure that all items were shipped in one shipment. In some instances we may ship your order separately. You can refer back to the shipping confirmation email to see the items shipped and their respective tracking number. If all items show
If your purchase was declined for any reason at checkout an authorization for the amount may appear on your card. Authorizations typically reflect as a pending charge and fall off within 2 to 4 business days. If you did not receive an order confirmat
We are unable to accept returns or issue refunds for used diffusers, fragrance oils, candles, and room sprays, due to the unique characteristics of these products. However, if you find yourself dissatisfied with your purchase, you have the option to
All returned items, whether for a refund, exchange, repair, or replacement, undergo inspection in our warehouse within a timeframe of 10 to 14 business days. If you haven't received an update from us within this period, feel free to reach out and inq
We offer worldwide shipping! Rates vary based on your location. For complete details, please review our full Shipping Policy.
We’re here to help make your return as smooth as possible. Just follow the steps below:. Step-by-Step Return Process:. Access the Return Portal:Click the Return Portal Link provided in your order confirmation email or on our website’s Help page. Find
When Can I Cancel My Order?. How Will My Refund Be Issued? Refunds are processed to your original payment method used during checkout. How Long Does It Take?. Need Assistance? We're here to help make this process smooth and reassuring. Contact us at
We understand that life happens and sometimes you need to change where your order is headed. We’re here to help guide you through the process!. If Your Order is Unfulfilled:Good news! If your order hasn’t been fulfilled yet, we can absolutely update
To opt out of Protect+ or other additional features, simply deselect the pre-selected options before completing your purchase, often found near the credit card details. If Protect+ is not included, we would not be responsible for any transit issues s