Orders, Delivery, Returns, Cancellation

I placed an order, but haven’t received an email confirmation?

Be sure to check your spam folder first. If you still cannot find the order confirmation email, please contact us and include the following information: full name, phone number and email address used to place the order. We will get back to you within

How long does it take to process my order?

Your order will be processed within 3 to 5 business days from the order date. All orders may be subject to an additional processing time for security reasons, or during holidays and seasonalities.

When will I receive my order?

Delivery times will vary based on the shipping method selected at checkout. Delivery timeframes provided by shipping carriers are estimates and may vary based on your location, customs inspection and weather conditions.

Will I be charged duties and taxes if I order outside of the United States?

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the order. Scentiment is not responsible for these fees and we do not offer reimbursements or refunds for t

I forgot to apply my discount code, can I apply it after I place the order?

My tracking status says delivered, but I never received my order?

Please start by checking all areas where the package may have been delivered. such as the front door, porch, lobby, mailbox, or any nearby areas. Sometimes couriers will drop off packages in areas that aren’t visible to protect your parcel. If you li

My tracking number isn’t working or hasn’t updated?

If your tracking number shows no status, it’s likely that the order has just been processed at our warehouse and awaiting pickup. Most tracking numbers begin updating within 24 hours, but in some cases may take 72 hours if processed on Friday. If aft

Damaged, defective or wrong items shipped?

We're sorry for the inconvenience but rest assured we will take care of it immediately and make it right. Contact us and include the following information:

I’m missing an item from my order?

Please make sure that all items were shipped in one shipment. In some instances we may ship your order separately. You can refer back to the shipping confirmation email to see the items shipped and their respective tracking number. If all items show

Can I cancel my order or modify my order?

Due to the fast nature of our supply chain and logistics, our warehouse team will begin working on your order right away. For this reason, we're unable to accept any order cancellations.

My purchase was declined, but the amount reflects on my card?

If your purchase was declined for any reason at checkout an authorization for the amount may appear on your card. Authorizations typically reflect as a pending charge and fall off within 2 to 4 business days. If you did not receive an order confirmat

Do you offer refunds for returns?

We are unable to accept returns or issue refunds for used diffusers, fragrance oils, candles, and room sprays, due to the unique characteristics of these products. However, if you find yourself dissatisfied with your purchase, you have the option to

How long does a return, repair/replacement take to be processed?

All returned items, whether for a refund, exchange, repair, or replacement, undergo inspection in our warehouse within a timeframe of 10 to 14 business days. If you haven't received an update from us within this period, feel free to reach out and inq