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Scentiment

When Can I Cancel My Order?<ul><li>Unfulfilled Orders: If your order hasn&apos;t shipped yet, please contact our customer support team who will assist with your request.</li><li>Shipped Orders: Once your order has shipped, cancellation isn&apos;t possible. You can initiate a return after receiving your package through our Return Portal.</li></ul>How Will My Refund Be Issued? Refunds are processed to your original payment method used during checkout.How Long Does It Take?<ul><li>Regular Refund Timeline: After our Returns Department receives your item, please allow up to 15 days for refund processing.</li><li>If You&apos;re Still Waiting After 15 days: Contact our support team if you haven&apos;t received your refund after 15 days. We&apos;ll investigate and escalate if needed.</li></ul>Need Assistance? We&apos;re here to help make this process smooth and reassuring. Contact us at <a href="mailto:support@scentiment.com">support@scentiment.com</a> for any questions about your order.

When Can I Cancel My Order?. How Will My Refund Be Issued? Refunds are processed to your original payment method used during checkout. How Long Does It Take?. Need Assistance? We're here to help make this process smooth and reassuring. Contact us at

Order Cancellations & Refund Processing Times

Orders, Delivery, Returns, Cancellation

What do I need to get started?

Where can I find Scentiment products?

How can I become a wholesaler?

How Does Our BOGO (Buy One, Get One) Offer Work?

Need a Hand? We're Here to Help!

Scentiment Bottle Sizes: A Quick Guide

General Questions

I placed an order, but haven’t received an email confirmation?

How long does it take to process my order?

When will I receive my order?

Will I be charged duties and taxes if I order outside of the United States?

I forgot to apply my discount code, can I apply it after I place the order?

My tracking status says delivered, but I never received my order?

My tracking number isn’t working or hasn’t updated?

Damaged, defective or wrong items shipped?

I’m missing an item from my order?

My purchase was declined, but the amount reflects on my card?

Do you offer refunds for returns?

How long does a return, repair/replacement take to be processed?

Do you offer international shipping?

How Do I Process a Return?

How to Update Your Shipping Address

How do I opt out of Protect+ or other additional features during checkout?

What are the benefits of having a fragrance subscription?

How do I manage my subscription?

Subscriptions

What is Cold Air Diffusion?

What other features do the Scent Diffuser have?

Is my diffuser covered under warranty?

Where should I place my diffuser?

Can I use the fragrance bottle and attach it directly to the nozzle?

Can I use cleaning products for my diffuser?

Scent Diffuser

What is the Scent Diffuser Mini?

The Scent Diffuser Mini is a compact, portable, rechargeable waterless diffuser designed to atomize delightful fragrances anytime, anywhere. The Mini also powers our cold air diffusion technology.

What are the dimensions of the Scent Diffuser Mini?

Is the Scent Diffuser Mini safe around children and pets?

What are the intensity settings for the Scent Diffuser Mini?

How large of an area does the Scent Diffuser Mini cover?

Can I use any type of essential oil or fragrance with the Scentiment Scent Diffuser Mini?

Is my Scent Diffuser Mini covered under warranty?

What are the time settings for the Scent Diffuser Mini?

Scent Diffuser Mini

What is in your fragrance oils?

What ingredients are in your fragrances?

Are your fragrance oils cruelty-free?

Are your fragrance oils safe?

How long will the fragrance oils last?

May I use generic oils with your diffusers?

Will Scentiment fragrance oils work in other diffusers?

What do I need to do if I spilled oil?

Can I mix my Fragrance oil with water?

Fragrance Oils

What is the recommended initial burn time on your candles?

How long do your candles last?

What are your candles made from?

Where are your Candles manufactured?

Is there a maintenance guide for my candles?

What safety guidelines should be followed when burning candles?

Why is my candle producing black soot?

What should I do if my candle wick is drowning in wax?

Do candles expire?

Candles

How do I use your Room Spray?

Are your room sprays safe to use?

Where are your Room Spray manufactured?

Can I use Room Sprays in my car?

Room Sprays

How can I store my perfume to make sure it lasts longer?

What's the best way to apply perfume or cologne for a lasting scent?

Perfumes & Colognes

Can I connect my Diffuser PRO to an Hvac System?

Is my Scent Diffuser Pro covered under warranty?

Easy setup instructions for your Scent Diffuser Pro

Scent Diffuser PRO

Can I install my diffuser to the Hvac system myself ?

Is my Scent Diffuser HVAC covered under warranty?

How to Set Up Your HVAC Scent Diffuser

Scent Diffuser HVAC

Does the updated diffuser offer better misting control or scheduling options?

What features are unique to Scent Diffuser 2 of the Standard Diffuser?

Does Scent Diffuser 2 have a better coverage area compared to Scent Diffuser?

Is Scent Diffuser 2 portable?

Does Scent Diffuser 2 have any Smart Features?

Is the maintenance and cleaning process the same? Should it be done at the same frequency as Version 1?

Are any of the accessories of Scent Diffuser compatible with Scent Diffuser 2 (power cord, remote)?

Scent Diffuser 2

Does the Mini Diffuser 2 offer better misting control or scheduling options?

What features are unique to the Mini Diffuser 2?

Does the Mini Diffuser 2 have a better coverage area compared to the original Mini Diffuser?

Is the Mini Diffuser 2 portable?

Does the Mini Diffuser 2 have any Smart Features?

Is the maintenance and cleaning process the same? Should it be done at the same frequency as the original Mini Diffuser?

Are any of the accessories of the original Mini Diffuser compatible with the Mini Diffuser 2 (power cord, remote)?

Order Cancellations & Refund Processing TimesUpdated 3 months ago