How Do I Process a Return?Updated 3 months ago

We’re here to help make your return as smooth as possible. Just follow the steps below: 

Step-by-Step Return Process:

1. Access the Return Portal:
   Click the Return Portal Link provided in your order confirmation email or on our website’s Help page.

2. Find Your Order:
   Enter your Order ID and then provide one of the following details:

   • Email address
   • ZIP code
   • Phone number

3. Select the Item to Return:
   Choose the product you’d like to return and click "Select Action."

4. Provide a Return Reason:
   Indicate why you’re returning the item to help us improve our products and services.

5. Upload Proof (Required):
   If requested, add a photo or video to help verify the issue.

6. Confirm and Finalize Your Return:
   Review the return policy, accept it, and complete your return request. Once done, you’ll receive your RMA Number and instructions on how to ship the item back.

Processing Time & Status Updates:

• Returns are processed within 14 business days from the day our warehouse receives your package.
• After dropping off your return with the carrier, please wait about 2 days before checking the Return Portal for shipment movement.
• Carrier delays are outside our control, but we’ll keep you updated on our end.