Firmware Update Not Starting or StuckUpdated 21 days ago

Sometimes it may look like the update is stuck, but don’t worry — your diffuser may still be updating in the background.

Try these steps:

1. Make Sure Your Diffuser Is Plugged In
    Keep your diffuser connected to a power source during the update to avoid interruptions.
   
   
2. Wait a Few Minutes
   Give the update at least 5 minutes to complete — even if the screen looks stuck.
   
   
3. Close and Reopen the App
    Fully close the Scentiment app, then open it again.
   
   
4. Re-enter Pairing Mode
   Put your diffuser back into pairing mode (hold the back button for 5 seconds until the blue light blinks), then scan for it in the app.
   
   

In most cases, the update has finished successfully in the background, and your diffuser will reconnect as normal.

Still having trouble? Email us at [email protected] and include:

• Your Scent Diffuser Model
• App Version
• Firmware Version
• A short description of the issue