App Settings Don’t Match What My Diffuser Is DoingUpdated 5 hours ago

If the app doesn’t match what your diffuser is doing (like showing it’s “off” when it’s actually on), try these quick steps:

1. Make Sure Your Diffuser Is Plugged In
    Check that your diffuser is connected to a power source and turned on.
   
   
2. Close and Reopen the App
    This refreshes the connection and usually fixes the mismatch.
   
   
3. Wait a Few Seconds
    If the diffuser shows as “off” but it’s running, the app should update within a few seconds.
   
   
4. Cycle Through Intensity Levels
    Tap through the mist levels every 5 seconds — this helps the app reconnect and display the correct status.
   
   
5. Use a Strong Wi-Fi Connection
    A stable 2.4GHz Wi-Fi connection helps reduce syncing delays.
   
   

Still having trouble? We’re here to help — just reach out!
Email us at [email protected] and include:

• Your Scent Diffuser Model
• App Version
• Firmware Version
• A short description of the issue