App Settings Don’t Match What My Diffuser Is DoingUpdated 20 days ago

If the app doesn’t match what your diffuser is doing (like showing it’s “off” when it’s actually on), try these quick steps:

1. Make Sure Your Diffuser Is Plugged In
    Check that your diffuser is connected to a power source and turned on.
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Close and Reopen the App
    This refreshes the connection and usually fixes the mismatch.
   
   
4. Wait a Few Seconds
    If the diffuser shows as “off” but it’s running, the app should update within a few seconds.
   
   
5. Cycle Through Intensity Levels
    Tap through the mist levels every 5 seconds — this helps the app reconnect and display the correct status.
   
   
6. Use a Strong Wi-Fi Connection
    A stable 2.4GHz Wi-Fi connection helps reduce syncing delays.
   
   

Still having trouble? We’re here to help — just reach out!
Email us at [email protected] and include:

• Your Scent Diffuser Model
• App Version
• Firmware Version
• A short description of the issue