App Freezes or Stops Responding?Updated 20 days ago

If the app becomes unresponsive, here’s what to do:

1. Close the App Completely
    Swipe it away or force close it, then reopen the app.
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Check for Updates
    Make sure you're using the latest version from the App Store or Google Play.
   App Store: https://apps.apple.com/ph/app/scentiment/id64780936 or
   Google Play: https://play.google.com/store/apps/details?id=com.scentiment.app&pli=1
   IOS: Version 2.2.(1) or higher
   Android: Version 2.2.2(22) or higher

Our team is always working to improve stability, and this issue should be rare with the most recent updates.

Still having trouble? Contact us at [email protected] and include:

• Your Scent Diffuser Model
• App Version
• Firmware Version
• A short description of the issue