Can’t Connect Your Diffuser to the App?Updated a day ago

Let’s walk through a quick checklist to get things working:

1. Update the App
   Make sure your Scentiment app is updated to the latest version in the 
   App Store: https://apps.apple.com/ph/app/scentiment/id64780936 or 
   Google Play:  https://play.google.com/store/apps/details?id=com.scentiment.app&pli=1
   IOS: Version 2.2.(1) or higher
   Android: Version 2.2.2(22) or higher
   
   
2. Make Sure Your Diffuser Is Plugged In
    A stable power connection helps the diffuser stay responsive to app commands.
   
   
3. Wi-Fi Check
    Confirm your phone is connected to a 2.4GHz Wi-Fi network (not 5G).
   
   
4. Turn On Bluetooth
   Bluetooth must be on for the diffuser to connect properly. (Please grant permission to Bluetooth from your Scentiment APP)
   
   
5. Pairing Mode
    Put your diffuser in pairing mode by holding the button on the back for 5 seconds — you’ll see a blinking blue light.
   
   
6. Scan Again
   Open the app, tap the + icon, and scan for the device.
    If it doesn’t appear right away, wait 5 minutes and try again — a firmware update may be installing in the background.

Still having trouble? Please reach out to us at [email protected]. Please make sure to include the following 

Scent Diffuser Model
Scentiment App version
Firmware version
Description of the issue occurring