Need more help? Our customer support agents are available to chat during our business hours.

Still have a question? Click 'Contact us' to send us a message and we'll get back to you as soon as possible.

Need assistance? Our dedicated customer support team is here to help! Reach us by phone, Monday to Friday, from 9 am to 5 pm EST. We're committed to assist you in your scenting journey!

Scentiment

<p id="isPasted" style="box-sizing: inherit; color: rgba(18, 18, 18, 0.75); font-family: Poppins, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.6px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our&#xA0;<a href="https://www.scentiment.co/collections/hotel-candles" style="box-sizing: inherit; color: rgba(var(--color-link),var(--alpha-link)); text-underline-offset: 0.3rem; text-decoration-thickness: 0.1rem; transition: text-decoration-thickness var(--duration-short) ease;" target="_blank" title="candles">candles</a> are hand-poured in&#xA0;<strong style="box-sizing: inherit;">Miami, Florida</strong>.</p>

Our candles are hand-poured in Miami, Florida.

Where are your Candles manufactured?

Candles

What do I need to get started?

Where can I find Scentiment products?

How can I become a wholesaler?

How Does Our BOGO (Buy One, Get One) Offer Work?

Need a Hand? We're Here to Help!

Scentiment Bottle Sizes: A Quick Guide

General Questions

I placed an order, but haven’t received an email confirmation?

How long does it take to process my order?

When will I receive my order?

Will I be charged duties and taxes if I order outside of the United States?

I forgot to apply my discount code, can I apply it after I place the order?

My tracking status says delivered, but I never received my order?

My tracking number isn’t working or hasn’t updated?

Damaged, defective or wrong items shipped?

I’m missing an item from my order?

My purchase was declined, but the amount reflects on my card?

Do you offer refunds for returns?

How long does a return, repair/replacement take to be processed?

Do you offer international shipping?

How Do I Process a Return?

Order Cancellations & Refund Processing Times

How to Update Your Shipping Address

How do I opt out of Protect+ or other additional features during checkout?

Orders, Delivery, Returns, Cancellation

What are the benefits of having a fragrance subscription?

How do I manage my subscription?

Can I return my subscription item(s) and get a refund?

Can I cancel my subscription order after it has been processed?

Subscriptions

What is in your fragrance oils?

What ingredients are in your fragrances?

Are your fragrance oils cruelty-free?

Are your fragrance oils safe?

How long will the fragrance oils last?

May I use generic oils with your diffusers?

Will Scentiment fragrance oils work in other diffusers?

What do I need to do if I spilled oil?

Can I mix my Fragrance oil with water?

Fragrance Oils

What is the recommended initial burn time on your candles?

How long do your candles last?

What are your candles made from?

Is there a maintenance guide for my candles?

What safety guidelines should be followed when burning candles?

Why is my candle producing black soot?

What should I do if my candle wick is drowning in wax?

Do candles expire?

How do I use your Room Spray?

Are your room sprays safe to use?

Where are your Room Spray manufactured?

Can I use Room Sprays in my car?

Room Sprays

How can I store my perfume to make sure it lasts longer?

What's the best way to apply perfume or cologne for a lasting scent?

Perfumes & Colognes

What Are Preserved Roses?

How to Care for Your Preserved Roses?

Are Preserved Roses Real?

Do Eternity® Flowers Really Last a Year?

Can I Take the Flowers Out of the Box?

Are Preserved Roses Eco-Friendly?

What Rose Colors Do You Offer?

Are Preserved Roses Refundable or Exchangeable?

Preserved Roses

Scentiment App Setup Guide: A Complete Walkthrough

Trouble Connecting? "Device Not Found by App"

Diffuser Not Showing in App After a Power or Wi-Fi Outage.

Bluetooth and Wi-Fi Are On, But Pairing Still Isn’t Working.

Diffuser Is Connected But Not Responding in the App

Diffuser Connected Once, But Stops Working After Restarting the App

Trouble Connecting to 2.4GHz WiFi

Wi-Fi Password Not Working or App Stuck on Loading

App Asking for a Wi-Fi Password on an Open Network

Can’t Connect Your Diffuser to the App?

My Diffuser Was Connected, But Now It’s Offline

App Stuck on “Searching” or Loading During Pairing

Diffuser Only Works with the Remote, Not the App

Connection & Pairing issues

App Keeps Redirecting to the Login Screen

Not Receiving the OTP (Verification Code)

Can’t Log In After Updating or Reinstalling the App

App Not Remembering Your Login or Logging You Out

App Login & Account Issues

Schedule Not Activating Your Diffuser

My Schedules Disappeared After an App Update

Diffuser Sprays Continuously or Outside the Scheduled Times

“Overlapping Schedule” Warning Even with Correct Times

I Can’t Add More Schedules — Is There a Limit?

Why isn't my diffuser following the schedule when it's unplugged?

Scheduling & Automation Issues

App Freezes or Stops Responding?

App Crashes When Adding or Controlling a Device

App Shows a Blank Screen After OTP or Login

App Settings Don’t Match What My Diffuser Is Doing

App Interface & Performance Issues

App Not Working When Battery Is Low

Battery Draining Faster After a Firmware Update

Diffuser Disconnects When Unplugged

Battery & Power Issues

Firmware Update Not Starting or Stuck

No Confirmation After Firmware Update

Still Seeing “Update Required” After Updating

Firmware & Update Issues

Diffuser Keeps Misting Even After Turning It Off in the App

App Controls Not Working (On/Off, Level, Mist)

Why Did My Diffuser Shut Off or Go Offline?

Diffuser Won’t Turn Off in the App (Even Though It’s Connected)

Miscellaneous Device Behavior

Scentiment APP

What is Cold Air Diffusion?

What other features do the Scent Diffuser have?

Is my diffuser covered under warranty?

Where should I place my diffuser?

Can I use the fragrance bottle and attach it directly to the nozzle?

Can I use cleaning products for my diffuser?

Scent Diffuser

What is the Scent Diffuser Mini?

The Scent Diffuser Mini is a compact, portable, rechargeable waterless diffuser designed to atomize delightful fragrances anytime, anywhere. The Mini also powers our cold air diffusion technology.

What are the dimensions of the Scent Diffuser Mini?

Is the Scent Diffuser Mini safe around children and pets?

What are the intensity settings for the Scent Diffuser Mini?

How large of an area does the Scent Diffuser Mini cover?

Can I use any type of essential oil or fragrance with the Scentiment Scent Diffuser Mini?

Is my Scent Diffuser Mini covered under warranty?

What are the time settings for the Scent Diffuser Mini?

Scent Diffuser Mini

Can I connect my Diffuser PRO to an Hvac System?

Is my Scent Diffuser Pro covered under warranty?

Easy setup instructions for your Scent Diffuser Pro

Scent Diffuser PRO

Can I install my diffuser to the Hvac system myself ?

Is my Scent Diffuser HVAC covered under warranty?

How to Set Up Your HVAC Scent Diffuser

How to connect your Scent Diffuser HVAC to your HVAC System

Scent Diffuser HVAC

Does the Diffuser Mini 2 offer better misting control or scheduling options?

What features are unique to the Diffuser Mini 2?

Does the Diffuser Mini 2 have a better coverage area compared to the original Scent Diffuser Mini?

Is the Mini Diffuser 2 portable?

Does the Mini Diffuser 2 have any Smart Features?

Is the maintenance and cleaning process the same? Should it be done at the same frequency as the original Mini Diffuser?

Are any of the accessories of the original Mini Diffuser compatible with the Mini Diffuser 2 (power cord, remote)?

📱 How to Set Up Your Diffuser in the Scentiment App

Battery Life

Misting Intensity Levels – Scent Diffuser Mini 2

Diffuser Mini 2

Does the updated diffuser offer better misting control or scheduling options?

What features are unique to Scent Diffuser 2 of the Standard Diffuser?

Does Scent Diffuser 2 have a better coverage area compared to Scent Diffuser?

Is Scent Diffuser 2 portable?

Does Scent Diffuser 2 have any Smart Features?

Is the maintenance and cleaning process the same? Should it be done at the same frequency as Version 1?

Are any of the accessories of Scent Diffuser compatible with Scent Diffuser 2 (power cord, remote)?

Where are your Candles manufactured?Updated a year ago