WHEN a shopper asks how our Buy One, Get One (BOGO) offer worksUpdated 15 hours ago

IF the shopper has 2 products in their cart, THEN

1. Explain that the offer applies automatically when 2 qualifying products are in the cart.

2. Clarify that the lesser value item is free.

3. Confirm no discount code is needed.

IF the shopper has more than 2 products in their cart, THEN

1. Explain that the discount applies in pairs, always giving the lower-priced item in each qualifying pair for free.

2. Give an example: “If you order 2 Mini Discovery Kits and 1 Oil, the Oil will be the free item.”

IF the shopper asks how to apply the BOGO, THEN

1. Tell them to add 2 or more qualifying products to their cart.

2. Let them know the discount will appear automatically at checkout on the item(s) of lesser value.